An Indian gig worker’s struggle with clients who refuse to wear masks and the fear of bad ratings

FROM OUR OBSESSION

Being Human

We’ve never been as connected, or as isolated.

One reason the Covid-19 crisis has proven to be extremely difficult for many businesses is that customers are worried about their safety—and so are fearful of stepping out. That may be a boon for companies that offer services at home, but for 27-year-old Yasmin Yadav, it has become an added source of worry.

Yadav, who lives in Gurugram, works as a beautician associated with Urban Company, an at-home services provider that was previously known as UrbanClap. Despite the pandemic and the widespread awareness of how the virus spreads, Yadav says that many of her customers simply refuse to follow the guidelines.

“Most of the clients that I have served since the lockdown was lifted refused to wear face masks. Their argument is that they are in their own houses, so they do not need to wear masks. I am always supposed to wear protective gear while serving the clients, but what good are precautions that are only followed at one end?” Yadav told Scroll.in. “You cannot argue with these clients. Many of them will spoil our ratings out of spite. For a business that runs on how we are rated by our clients, the situation is very tough.”

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